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Please be aware that Klarna Payments may only be utilized at stores (both online and in-store) that have received prior approval from Klarna. Usage of Klarna Payments in any store not authorized by Klarna could result in an obligation to repay any claims arising from such unauthorized use.
Ensure that your terms and conditions reflect your cooperation with Klarna.
As a merchant using Klarna to transact with your customers, it is crucial to meet, among other things, legal requirements on the merchant's website to ensure transparency and compliance with applicable consumer protection laws(such as the The Fair Packaging and Labeling Act, and Unfair, Deceptive, or Abusive Acts or Practices).
Before a customer completes its purchase on your website, you must present the following information in a clear and easily accessible manner on your website. Please note that it is not sufficient to require customers to first contact you to receive this information, nor delay providing it until after the transaction is completed.
Product or Service Description
Total Price and Payment Information
Delivery and Performance Details
Return and Refund Policy
Customer Support and Dispute Resolution
Digital Content or Subscription Details (if applicable)
Legal Rights and Warranties
Customer Reviews and Testimonials
Important Notice:
Non-compliance with these requirements may significantly impact the resolution of any disputes. Adhering to the guidelines listed above is essential for maintaining trust and accountability in your dealings with customers and ensuring a favorable outcome in dispute scenarios.
Klarna’s Buyers Protection Policy
Do not use Klarna’s Buyer’s Protection Policy in any promotional materials or website copy as an endorsement of the quality of your goods or your store. It is intended to reassure buyers about the purchase process, not to imply any endorsement of product quality or store reputation.
Ensure that your privacy policy reflects your cooperation with Klarna.
For your reference, you can view Klarna’s privacy policy here.
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